Terms of Service
Last updated: 15 October 2026
This is a first-pass draft written to plainly describe how Ticketless actually works. It is not legal advice, and Kampong Labs recommends having it reviewed by a qualified adviser before relying on it as a final terms document.
What Ticketless is
Ticketless is a digital ticketing and event-engagement platform operated by Kampong Labs. It replaces paper tickets, coupons and stamp cards with a phone-based (or NFC-card-based) ticket that event organisers configure for their own event — booths, passport quests, trivia, a lucky draw, and related features.
Using Ticketless as a participant
- Your ticket is tied to the email address (or the ticket/recovery code) you sign in with. Keep your sign-in code and any recovery code private — anyone with it can access your ticket.
- Redemption limits, event dates, and what's available on your ticket are all set by the event's own organiser, not by Kampong Labs.
- Don't attempt to interfere with, duplicate, or abuse the sign-in, redemption or lucky-draw systems (for example, by attempting to guess sign-in codes or claim redemptions you're not entitled to). We may suspend a ticket or an account we believe is being used this way.
- If you submit a photo to a Photo Wall, you're confirming it's yours to share and that you're comfortable with it potentially being displayed publicly on that event's gallery once approved.
Using Ticketless as an event organiser
- You're responsible for the accuracy of the event information, prizes, redemption rules and any content (including a lost-ticket message, PDPA notice text, or photos) you configure or approve for your event.
- You're responsible for complying with applicable law in how you collect and use your participants' information, including under Singapore's PDPA — Ticketless gives you the tools (a consent notice, data-deletion and retention controls) to help with this, but using them correctly for your own event is your responsibility.
- Don't use the platform for an event or purpose that's unlawful, or that collects more personal data than the event genuinely needs.
Data processing for organisation customers
This section applies when an organisation (a company, school, community group or venue) uses Ticketless to run an event. A fuller agreement is available on request from kamponglabs@gmail.com.
- The organisation decides what guest data to collect and why. Kampong Labs acts as its data intermediary under the PDPA.
- We process guest data only to provide the service, and on the organisation's instructions.
- We protect the data with reasonable security: encrypted connections, access controls, and staff access only where needed.
- Guest data is deleted automatically 90 days after the event ends, unless the organiser agrees a different period with us. Deleted data can remain in encrypted backups for up to 7 days.
- If we confirm a data breach that affects the organisation's data, we tell the organisation without undue delay, and within 24 hours of confirming it.
- We use these sub-processors: Supabase (database, Singapore), Vercel (hosting, servers in Singapore), Sentry (error monitoring, Germany), Resend (email delivery, United States), Anthropic (AI drafting and, for weddings, checking guest wishes and photos, United States) and, only when an organiser uses WhatsApp sending, Meta Platforms (WhatsApp Business Platform, United States and Ireland). Personal contact details are removed from guest lists, RSVP messages, wishes, seating notes and feedback before they go to Anthropic. We give notice before adding a new one. Details are in the Privacy Policy.
- We help the organisation answer guests' requests to access or correct their data.
- When the agreement ends, we return or delete the organisation's data on request.
The organisation is responsible for:
- collecting guest data lawfully;
- giving its guests notice, and getting their consent where needed (including a parent or guardian for children); and
- not uploading NRIC numbers unless the law requires it.
Licence and fair use
- Each plan or event licence is for the one organisation named on it. Events run by other organisations need their own licence.
- An event page is licensed for one event. Its name and start can't change once it starts, it runs for its licensed days, and it becomes read-only a day after it ends.
- Guest numbers are capped by the event's tier or plan.
- The organisation's name, "Organised by", banner, sponsors and social links are set by Kampong Labs and must truthfully identify the organiser.
- Logins are for named people and aren't shared. Kampong Labs may sign out other devices.
- Accounts may not be resold or used to run events for others.
- Kampong Labs may suspend an account that breaks these terms, after notice where practical, and keeps a record of changes made in the console.
- Annual plans end on their end date unless renewed.
Availability and changes
We aim to keep Ticketless available and working correctly, but we don't guarantee uninterrupted access — the service may occasionally be unavailable for maintenance or due to circumstances outside our control. We may update these terms, or change or discontinue features, from time to time; material changes will be reflected here with an updated date.
Limitation of liability
Ticketless is provided on an "as is" basis. To the fullest extent permitted by law, Kampong Labs is not liable for indirect, incidental or consequential loss arising from your use of the platform, including loss arising from an event organiser's own content, prizes, or decisions about their event.
Contact us
Questions about these terms can be sent to kamponglabs@gmail.com.